Refund and Cancellation Policy
**Last Updated: [Date 04.09.2023]**
At Mai Nakharali, we strive to provide you with a seamless shopping experience. We understand that there may be occasions when you need to cancel an order or request a refund. This Refund and Cancellation Policy outlines our guidelines and procedures for such situations.
1. **Cancellation Period**: You may cancel your order within 4-5 hours of placing it. After this period, the order will be processed and cannot be canceled.
2. **Cancellation Request**: To cancel an order, please log in to your Mai Nakharali account and navigate to your order history. Select the order you wish to cancel and follow the provided cancellation instructions.
3. **Refund for Canceled Orders**: If you cancel an order within the specified time frame, we will issue a replace the product within 5-7 business days.
**Return and Refund Policy**
1. **Returns Eligibility**: We accept returns for eligible products within 5 days of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
2. **Return Process**: To initiate a return, please contact our customer support team or log in to your Mai Nakharali account and request a return. Follow the provided instructions to complete the return process.
3. **Refund Process**: Once we receive and inspect the returned product, we will process your refund to the original payment method within [X] business days. Shipping charges are non-refundable.
4. **Refund Exceptions**: Some products, such as personalized or perishable items, may not be eligible for returns and refunds unless they arrive damaged or defective.
**Damaged or Defective Products**
1. **Reporting Damage or Defects**: If you receive a damaged or defective product, please contact our customer support team within [X] days of receiving the item. Provide details and, if possible, attach photos of the damage or defect.
2. **Return and Refund**: We will arrange for the return of the damaged or defective product at our expense. Once we receive and verify the issue, we will provide you with a replacement or issue a refund, including any applicable shipping charges.
If you believe there has been an error in processing your refund or have any concerns regarding your refund status, please contact our customer support team for assistance. We are committed to resolving any refund disputes promptly and fairly.
If you have any questions or need further assistance regarding our Refund and Cancellation Policy, please contact us at:
Address: 30 Station Road Burnpur, Beside Bank of India, Asansol WB (713325) India.
Phone: +91 79082 23697/ 9647503599
By placing an order on Mai Nakharali, you agree to the terms and conditions outlined in this Refund and Cancellation Policy. We reserve the right to modify or update this policy as needed, so we encourage you to review it periodically for any changes.